FAQs2018-04-03T17:35:53+00:00

FAQs / HELP

How will my orders ship?2018-03-21T20:24:42+00:00

Most orders ship via the US Postal Service.  Larger items and original paintings may ship UPS or FedEx.  Orders containing Free Shipping items may arrive in separate shipments.

When will my orders ship?2018-03-21T20:25:39+00:00

We try to get all orders out the door every Tuesday-ish.  So if you order on a Wednesday it will ship the following Tuesday. If you order on a Tuesday it’ll be a gamble if your order makes it out the door that week or goes out the following Tuesday. Custom products and all canvas prints may take 2-6 weeks.  Depending on the waves and if we’re out of town, sometimes it might take longer : )  If you need your order by a certain date, please let us know and we’ll do our best to get it to you in time. Thanks for your patience, we try to keep it a small, simple operation here in order to stay sane.

How are prints shipped?2018-03-30T00:12:44+00:00

Our 9×12 paper prints ship flat, sandwiched between sheets of corrugated cardboard. Paper prints over 18″x24″ are rolled and shipped in a tube. Wood and canvas prints are shipped in boxes.  If you orders a 9×12 paper print and a large paper print or a hat, your order will arrive in multiple packages.

When do ArtPacks ship?2018-03-21T20:26:49+00:00

Limited Timed ArtPacks ship about 2-4 weeks after the last date they are available.  This is because we place a bulk order for some items after sales have ended and some items in the ArtPack may have to be custom made based on how many were ordered. Other ArtPacks ship within 1-2 weeks.

How do I buy an original painting?2018-03-29T23:06:01+00:00

We have originals for sale at several galleries. The best way to see where an available original is located is to CONTACT US and let us know what painting or paintings you are interested in, and we can put you in touch with the gallery or let you know if we have it here at the studio.  We also send out newsletters, write a blog and post on social media when we have an upcoming art show.  You can view current upcoming shows and events HERE.

How do I care for my original painting?2018-04-03T22:56:11+00:00

Most of Erik’s original art is finished with 2 layers of clear, eco-plant-based protective coatings.  Paintings can be wiped clean with a slightly damp cloth.  As with any painting or original artwork, we also recommend keeping your art out of direct sunlight as much as possible.  UV rays may cause certain media and colors to slightly change over time.

Will Abel design my Tattoo?2018-03-29T23:27:06+00:00

Nope.  Due to time constraints, he doesn’t do that anymore.  You are free to use his art as tattoo designs, we just ask you tag Abel and give him credit if posted online or social media. And send us a pic, we’d love to see it and post it too!

Do you license your art and illustration work?2018-03-21T20:36:37+00:00

Yes we do.  Please Contact Us.

Do you ship international?2018-03-29T23:25:40+00:00

Yes.  We ship all over the world.   When you have items in your cart, you can calculate shipping on the Cart page by entering your country.  

There are exceptions for some countries because we’ve had problems with high import taxes or customs.  Please contact us and we’ll try to figure it out.

Our galleries ship original paintings world wide.

 

Why is shipping my international order so expensive?2018-03-29T23:25:16+00:00

Unfortunately that’s the way it is.  If you want to order a Limited Edition Canvas Print, one option is to order the print without the wood stretcher bars and it can be rolled and shipped in a tube for much less. You can have your local frame shop stretch it for you.  This is not an option for wood prints.  Contact us if you’d like to discuss custom options for shipping.

My order arrived damaged, what should I do?2018-03-29T23:41:17+00:00

Congratulations!  You have been chosen by Karma.  Kidding.  That really is a bummer and while we do everything we can to carefully pack and protect your order, once it gets picked up it’s off on an adventure to the dark and scary world of… Transportation Land.  But really, you must be special because this is a once-a-year situation we are dealing with here.

Please follow these steps so we can get your new order shipped out ASAP:

  1. If the package was damaged, please take a few photos of it ( If you still have it) so we can file a claim with the shipper. We need this fairly quickly.
  2. Take a few pictures of the damaged product.
  3. Email the photos along with your order information to: contact @ abelarts.com

Unfortunately, we can’t be responsible for you mishandling the order while opening and unpacking it, so be careful with that razor blade!

 

Credit Card error?2018-03-29T23:46:56+00:00

Most of the time, you may just need to triple check that your information is correct in the form. Does the billing address and zip code match the one for the card?  If it still fails, try using another card and then contact your credit card company.

 

Can you help recommend framing options for my art?2018-03-29T23:56:33+00:00

We’d be glad to help recommend framing options for our paper prints, wood prints and canvas prints.  

Paper Prints: Although we show our paper prints with all black frames and no matte, the possibilities are endless.  You can choose a wide matte and wide frame to make these appear larger and fill up more space on the wall or keep it small with no matte and a sleek, thin frame.

Wood Prints: Although we like the look of these wood prints on the wall unframed to show off the natural wood edges, these can be custom framed at your local framer.  We recommend a modern floater frames where the print appears to “float” in the middle of the frame.  This option does not cover up any of the artwork and they come in many styles and colors. Refer to your local framer for all the options.

Canvas Prints: These can be custom framed at your local framer.  We recommend a modern floater frames where the canvas appears to “float” in the middle of the frame.  This option does not cover up any of the artwork and they come in many styles and colors. Refer to your local framer for all the options.

What are Wood Prints?2018-03-30T00:23:46+00:00

Please refer to our About Our Wood & Canvas Prints page.

What are Limited Edition Canvas Prints?2018-03-30T00:06:26+00:00

Please refer to our About Our Wood & Canvas Prints page.

Will you donate art to our non-profit fundraising event?2018-03-30T00:18:08+00:00

We donate art to a lot of different causes every year, and as much as we would like to donate to a lot more, we are limited in what we can provide.  We try to keep our donations focused on ocean/environmental so if you are looking for art for another sort of cause, there may not be a good fit here.  Please use our contact page form and reach out.

Can Abel make me a logo?2018-03-30T00:20:29+00:00

Abel does not pursue logo projects any longer.  If you are interested in licensing existing artwork, please Contact Us

What medium are your original paintings?2018-03-30T00:22:45+00:00

Abel’s medium of choice is acrylic paints and colored pencil on wood panel.  

Questions unanswered?  Drop us a line HERE and ask away.

EVERYTHING SHIPS FREE in the USA! Dismiss